Scentience (scentience.in)

Effective Date: July 6, 2026

Scentience (“we,” “us,” or “our”) operates the website scentience.in (the “Site”) and sells fragrance and related products through our website and digital platforms. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights available to you. This policy is intended to comply with India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable Indian law. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following categories of personal information:

·        Contact and account information: name, email address, phone number, shipping and billing address, created when you place an order, create an account, or sign up for updates.

·        Order information: products purchased, order value, order history, and related transaction details.

·        Payment information: processed directly by our payment processors (Razor Pay). We do not store full card or bank account numbers on our own servers.

·        Device and usage information: IP address, browser type, pages viewed, referring URLs, and interactions with the Site, collected automatically through analytics and cookies.

·        Marketing and advertising identifiers: information collected via advertising and analytics pixels (Meta/Facebook, Google) when you visit our Site or interact with our ads, such as browsing behavior and device identifiers used for retargeting and ad performance measurement.

·        Communications: information you provide when you contact us for customer support, such as via email or contact forms.

2. How We Use Your Information

We use personal information to:

·        Process, fulfill, and ship your orders, and communicate with you about them.

·        Process payments and prevent fraudulent transactions.

·        Provide customer support and respond to inquiries.

·        Operate, maintain, and improve the Site and our product offerings.

·        Send marketing communications and promotional offers, where you have consented or as otherwise permitted by law (you may opt out at any time).

·        Run and measure the performance of advertising campaigns on platforms such as Meta and Google

·        Comply with legal obligations, including tax, accounting, and consumer protection requirements.

3. Payment Processing

Payments made on the Site are processed by Shopify Payments and/or third-party payment gateways, including Razor pay. When you make a purchase, your payment details are collected and processed directly by these providers under their own privacy policies and security standards (including PCI-DSS compliance). We do not have access to or store your complete payment card or bank details.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies through third-party advertising and analytics tools, including Meta (Facebook/Instagram) Pixel, Google Ads and Google Analytics. These tools help us understand how visitors use the Site, measure the effectiveness of our marketing, and show you relevant ads on other platforms (retargeting). You can control cookies through your browser settings, and you can opt out of personalized advertising through the settings provided by Meta and Google directly.

5. Sharing of Information

We share personal information only with:

·        Service providers who help us operate the Site and fulfill orders, including Shopify (e-commerce platform and hosting), payment processors (Razor pay), shipping and logistics partners, and customer support tools.

·        Advertising and analytics partners (Meta, Google) for marketing and performance measurement purposes, as described above.

·        Government authorities or law enforcement, where required by law, regulation, or legal process.

·        A successor entity, in connection with a merger, acquisition, or sale of business assets.

We do not sell your personal information to third parties.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to process orders, comply with tax and legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Data Security

We implement reasonable technical and organizational measures, including those provided by our platform and payment providers, to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023, and subject to applicable exceptions, you have the right to:

·        Access the personal information we hold about you.

·        Request correction or updating of inaccurate or incomplete information.

·        Request erasure of your personal information, where applicable.

·        Withdraw consent to marketing communications at any time.

·        Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.

·        Lodge a grievance with us, and, if unresolved, with the Data Protection Board of India.

To exercise any of these rights, contact us using the details in Section 11 below.

9. Children’s Privacy

The Site is not directed to children, and we do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

·        Scentience

·        Website: scentience.in

·        Email: info@scentience.in