This Shipping & Delivery Policy explains how orders placed on scentience.in (the “Site”) are processed, shipped, and delivered. This policy forms part of, and should be read together with, our Terms and Conditions.

1. Shipping Coverage

We currently ship only within India. We do not offer international shipping at this time.

2. Order Processing Time

·        Orders are processed and dispatched within 1-2 business days of order confirmation, excluding Sundays and public holidays.

·        Orders placed during sales, promotions, or high-demand periods may take slightly longer to process; we will notify you of any significant delay.

·        You will receive an email/SMS confirmation once your order has been dispatched, along with tracking details where available.

3. Estimated Delivery Time

·        Once dispatched, orders are typically delivered within 3-7 business days, depending on your location and courier serviceability.

·        Delivery timelines are estimates only and are not guaranteed. Delays may occur due to courier network issues, weather, regional restrictions, or other circumstances outside our control.

·        Remote or non-serviceable pin codes may experience longer delivery times or may not be serviceable at all; we will inform you if we are unable to deliver to your address.

4. Order Tracking

Once your order ships, you will receive a tracking link via email or SMS. You can use this link to monitor your shipment's progress. If you do not receive tracking information within 2 business days of your order confirmation, please contact us at info@scentience.in.

5. Undelivered or Failed Deliveries

·        Please ensure your shipping address and contact number are accurate and complete at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.

·        If a delivery attempt fails because you were unavailable or unreachable, our courier partner may attempt redelivery or hold the package at a local facility for pickup, as per their policy.

·        Packages returned to us as undelivered after multiple failed attempts will be handled per our Return & Replacement Policy; additional shipping charges may apply for reshipment.

6. Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping address provided at checkout. Please inspect your package upon delivery and report any visible damage immediately, in line with our Return & Replacement Policy.